Terms and Conditions of Sale and Supply

Last updated 28 September 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING AN ORDER. These Terms govern the sale and supply of Digital Content and Mentorship Services by the Provider through the Website. Nothing in these Terms shall affect the statutory rights of a Customer who is a Consumer.

1. Definitions and interpretation

1.1  In these Terms, the following definitions apply:

• “Agreement” means the contract between the Provider and the Customer for the supply of any Product or Service, which incorporates these Terms;
• “Business Day” means a day other than a Saturday, a Sunday or a public holiday in England;
• “Cancellation Period” means the period of fourteen (14) days commencing on the day after the day on which the Agreement is concluded;
• “Consumer” has the meaning given in section 2(3) of the Consumer Rights Act 2015;
• “Consumer Contracts Regulations” means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134);
• “Customer” means the natural person by whom an Order is placed;
• “Digital Content” has the meaning given in section 2(9) of the Consumer Rights Act 2015 and includes the Playbook and the Roadmap;
• “Force Majeure Event” means any event, circumstance or cause beyond the reasonable control of the Provider;
• “Mentorship Services” means the one-to-one mentorship services described in clause 4.1(b), supplied as a Session or as a Session Pack;
• “Order” means an order for a Product or Service placed by the Customer via the Website;
• “Playbook” means the digital publication entitled “The Sports Physio Career Playbook”, supplied in Portable Document Format (PDF);
• “Price” means the price payable for a Product or Service as displayed on the Website at the time the Order is placed;
• “Products and Services” means, collectively, the Digital Content and the Mentorship Services, and “Product” and “Service” shall be construed accordingly;
• “Provider” means Ricardo, trading as “Physio Ric”, and “we”, “us” and “our” shall be construed accordingly;
• “Roadmap” means the digital publication entitled “The Sports Physio Career Roadmap”, supplied free of charge;
• “Session” means a single mentorship session of sixty (60) minutes’ duration delivered by video conference;
• “Session Pack” means a bundle of three (3) Sessions purchased under a single Order;
• “Stripe” means Stripe, Inc. and its affiliated companies, including any entity acting as reseller or merchant of record under the Stripe Managed Payments service;
• “Website” means physioric.com and any associated subdomains and pages.

1.2  In these Terms: (a) clause headings shall not affect interpretation; (b) words in the singular shall include the plural and vice versa; (c) any words following the terms “including”, “include”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; (d) a reference to legislation or a legislative provision is a reference to it as amended, extended or re-enacted from time to time; and (e) a reference to “writing” or “written” includes email.

2. Application of Terms and formation of the Agreement

2.1  These Terms shall apply to each Order and to the Agreement to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by course of dealing.

2.2  Each Order constitutes an offer by the Customer to purchase the relevant Product or Service in accordance with these Terms. The Agreement shall be concluded upon confirmation of successful payment by Stripe, whereupon the Customer shall be directed to the relevant download or booking page.

2.3  The Mentorship Services are available only to persons aged eighteen (18) years or over. By placing an Order for the Mentorship Services, the Customer warrants that the Customer satisfies this requirement.

2.4  The Provider may amend these Terms from time to time. The Terms in force at the time at which an Order is placed shall apply to the Agreement concluded pursuant to that Order.

3. Information about the Provider

3.1  The Products and Services are supplied by Ricardo, trading as “Physio Ric”.

3.2  The Provider may be contacted by email at ric@physioric.com. Any notice or communication to be given to the Provider under or in connection with the Agreement shall be given in writing to that address.

4. The Products and Services

4.1  The Provider supplies: (a) the Playbook, as Digital Content supplied in consideration of the Price; (b) the Mentorship Services, comprising Sessions delivered by video conference by means of Google Meet, each Session being followed by a written action plan delivered to the Customer within twenty-four (24) hours of the conclusion of that Session; and (c) the Roadmap, as Digital Content supplied free of charge to persons who submit their name and email address via the Website.

4.2  Any descriptions, illustrations or images of the Products and Services on the Website are provided for illustrative purposes only. The Provider shall supply the Products and Services in all material respects in accordance with their description on the Website at the time the Order is placed.

5. Price and payment

5.1  Prices are stated in pounds sterling (GBP) and are inclusive of value added tax and any other sales tax applicable at the time the Order is placed.

5.2  Orders for the Playbook are concluded through the Stripe Managed Payments service, under which Stripe acts as reseller and merchant of record in respect of the sale, including the calculation, collection and remittance of any applicable taxes and the issue of the Customer’s receipt. The payment transaction shall additionally be subject to the terms presented by Stripe at checkout. The Provider shall remain responsible for the supply of the Playbook and for any matter relating to its conformity with the Agreement.

5.3  Payment for the Mentorship Services shall be processed by Stripe on behalf of the Provider. The Provider does not receive, process or retain the Customer’s payment card details.

5.4  Payment of the Price shall be made in full at the time the Order is placed. The Provider shall be under no obligation to supply any Product or Service unless and until payment of the Price has been received in full.

6. Supply of Digital Content

6.1  Upon conclusion of the Agreement, the Customer shall be directed to a download page from which the Playbook may be downloaded.

6.2  Prior to the commencement of the download, the Customer shall be required to give express consent to the supply of the Playbook within the Cancellation Period and to acknowledge that, in accordance with regulation 37 of the Consumer Contracts Regulations, the Customer’s right to cancel the Agreement shall be lost upon the commencement of such supply.

6.3  Where the Customer has lost access to the Playbook, the Provider shall, upon written request, use reasonable endeavours to re-supply the Playbook to the Customer.

7. Supply of the Mentorship Services

7.1  Following the conclusion of the Agreement, the Customer shall complete the pre-session questionnaire made available via the Website. The Provider shall use the information so provided solely for the purposes of preparing for and delivering the Mentorship Services.

7.2  The Provider shall contact the Customer by email within twenty-four (24) hours of receipt of the completed questionnaire in order to agree the date and time of each Session, which shall take place within the session times published on the Website from time to time.

7.3  Prior to the commencement of the Mentorship Services, the Customer shall be requested to make an express request that performance of the Mentorship Services commence within the Cancellation Period, and to acknowledge that, in accordance with regulation 36 of the Consumer Contracts Regulations, the right to cancel shall be lost in respect of any Session once that Session has been fully performed.

7.4  The Customer shall be responsible for ensuring access to a suitable device and internet connection for the purposes of participating in each Session.

8. Cancellation, rescheduling and refunds

8.1  Digital Content. Subject to clause 6.2, the Customer shall have no right to cancel the Agreement in respect of the Playbook once supply has commenced. Nothing in this clause 8.1 shall affect the Customer’s rights under sections 42 to 45 of the Consumer Rights Act 2015 where the Playbook is faulty or otherwise does not conform to the Agreement, in which event the Customer shall be entitled to repair or replacement or, where applicable, to a price reduction or refund.

8.2  Mentorship Services. The Customer may cancel the Agreement in respect of the Mentorship Services at any time during the Cancellation Period by giving notice in writing to the Provider, whereupon the Provider shall refund the Price paid in respect of any Session not yet performed. Where the Customer cancels a Session Pack during the Cancellation Period after one or more Sessions have been performed, the amount refunded shall be calculated on a pro rata basis in respect of the Sessions not performed, in accordance with regulation 36(4) of the Consumer Contracts Regulations.

8.3  Upon the expiry of the Cancellation Period, the Price paid for the Mentorship Services shall be non-refundable, save as provided in clause 8.6 or as otherwise required by law.

8.4  The Customer may reschedule a Session without charge by giving not less than forty-eight (48) hours’ notice in writing prior to the scheduled commencement of that Session, whereupon the Provider shall offer an alternative date and time within the published session times.

8.5  Where the Customer fails to attend a Session without having given the notice required by clause 8.4, that Session shall be deemed to have been performed in full.

8.6  Where the Provider is unable to deliver a scheduled Session for any reason, the Provider shall notify the Customer as soon as reasonably practicable, and the Customer shall be entitled, at the Customer’s election, to a rescheduled Session or to a refund of the proportion of the Price attributable to that Session.

8.7  Any refund due under this clause 8 shall be made to the original method of payment without undue delay and in any event within fourteen (14) days of the day on which the Provider is informed of the Customer’s decision to cancel, in accordance with the Consumer Contracts Regulations.

9. Nature of the Services

9.1  The Products and Services constitute career development and professional education only. They do not constitute clinical consultation, medical advice, treatment or diagnosis, and are not a substitute for accredited pitch-side trauma training or for any professional qualification.

9.2  Any guidance is provided in good faith on the basis of the Provider’s professional experience. The Provider gives no warranty, representation or guarantee as to any employment, placement, appointment or access to any club, organisation or opportunity, and the Customer acknowledges that any such outcome depends upon factors outside the Provider’s control.

10. Intellectual property

10.1  All intellectual property rights in the Products and Services, the Website and all materials supplied by the Provider, including the Playbook, the Roadmap and any action plan, are and shall remain vested in the Provider or its licensors.

10.2  Subject to payment of the Price where applicable, the Provider grants to the Customer a non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Digital Content and any materials supplied solely for the Customer’s own personal and non-commercial purposes.

10.3  The Customer shall not copy, reproduce, distribute, share, publish, sell, sub-license, adapt or otherwise make available any Digital Content or other materials supplied by the Provider, in whole or in part, save as expressly permitted by these Terms or by law.

11. Limitation of liability

11.1  Nothing in these Terms shall limit or exclude the Provider’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by the Consumer Rights Act 2015, or for any other liability which cannot be limited or excluded by law.

11.2  Subject to clause 11.1, the Provider shall not be liable for any loss or damage which was not reasonably foreseeable at the time the Agreement was concluded, or for any business loss, including loss of profit, loss of business, business interruption or loss of opportunity. The Products and Services are supplied for domestic and private use only.

11.3  Subject to clause 11.1, the Provider’s total aggregate liability arising under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the Price paid by the Customer for the relevant Product or Service.

12. Force majeure

12.1  The Provider shall not be in breach of the Agreement, nor liable for any delay in performing or failure to perform any of its obligations, where such delay or failure results from a Force Majeure Event. In such circumstances the Provider shall notify the Customer as soon as reasonably practicable and shall reschedule the affected performance or, where performance is not possible within a reasonable period, refund the Price attributable to the affected Product or Service.

13. Complaints

13.1  Any complaint or query shall be submitted in writing to ric@physioric.com. The Provider shall use reasonable endeavours to respond within two (2) Business Days of receipt.

13.2  Any query relating to a payment transaction for the Playbook may additionally be directed to Stripe using the contact details set out in the Customer’s receipt.

14. Data protection

14.1  The Provider shall process the Customer’s personal data in accordance with the Provider’s Privacy Policy, which is available at physioric.com/privacy.

15. General

15.1  Assignment. The Provider may transfer its rights and obligations under the Agreement to another person, provided that such transfer does not adversely affect the Customer’s rights under the Agreement. The Customer shall not transfer any of its rights or obligations under the Agreement without the prior written consent of the Provider.

15.2  Severance. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable or, if such modification is not possible, deemed deleted, and such modification or deletion shall not affect the validity and enforceability of the remainder of these Terms.

15.3  Waiver. No failure or delay by the Provider in exercising any right or remedy provided under the Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

15.4  Third party rights. A person who is not a party to the Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.

15.5  Entire agreement. The Agreement constitutes the entire agreement between the parties in relation to its subject matter, without prejudice to the statutory rights of a Customer who is a Consumer.

16. Governing law and jurisdiction

16.1  These Terms and the Agreement, and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

16.2  The courts of England and Wales shall have non-exclusive jurisdiction to settle any such dispute or claim, provided that a Customer who is a Consumer resident in Scotland or Northern Ireland may also bring proceedings in the courts of that jurisdiction.